HERE TO HELP

Help with your connection.

Delivery, setup or a question before you buy. Contact the Amicus Shipping LLC team.

Email support

support@amicusshippingllc.com

Support is available by email. Response times vary; no fixed response time is promised.

Already purchased? Open your order to save a support request with the relevant purchase details.

Include these details

Your order number and purchase email.
Destination and approximate location.
Exact device model and any error message.
Whether the eSIM is installed and the setup steps you tried.

Never include payment-card details. Keep QR and activation codes private.

Try these first

For missing delivery, check spam and your order status before purchasing again.
For no data, select the travel eSIM for mobile data and check its data-roaming setting.
Keep the eSIM installed while asking for help.

Open setup and troubleshooting →

Connection support and refunds

If you cannot connect, contact support with your order number, destination and device model. We will review the issue and help you troubleshoot. Any remedy follows our Terms.

eSIMs are non-refundable once the QR code or activation details are delivered. There are no refunds for incompatible devices or failure to follow installation instructions.

If we cannot deliver a working eSIM because of a provisioning failure on our side, we will re-issue it or, at our discretion, refund that order.

Read the refund and connection policy and Terms of Service.

Business details

Amicus Shipping LLC
Amicus eSIM is the consumer presentation of Amicus Shipping LLC.

Registered-agent address:
c/o New Jersey Registered Agent LLC
Five Greentree Centre
525 Route 73 Ste 104
Marlton, NJ 08053

For crew or company arrangements, use the crew enquiry form.