Once installation details are delivered
eSIMs are non-refundable once the QR code or activation details are delivered. There are no refunds for incompatible devices or failure to follow installation instructions. Check your phone, destinations and plan details before payment.
If we cannot deliver your eSIM
If we cannot deliver a working eSIM because of a provisioning failure on our side, we will re-issue it or, at our discretion, refund that order.
If your connection needs attention
If you cannot connect, contact support with your order number, destination and device model. We will review the issue and help you troubleshoot. Any remedy follows our Terms. First check that your destination is covered by the plan, the eSIM is selected for mobile data and its required roaming settings are enabled. Keep the eSIM installed while we help you troubleshoot.
Contact support@amicusshippingllc.com with your order reference, destination, phone model and a description of the issue. Do not send your payment card details.
If payment or provisioning is delayed
Check your order status and email, including spam folders. A delay does not mean you need to buy again. Contact support if payment appears on your statement but you have not received your eSIM.