eSIM setup & help

First check your phone. After purchase, follow your plan's instructions to install and connect.

Does your phone support eSIM?

Check your exact model and regional or carrier variant. A model name alone does not confirm compatibility.

An EID in your settings or on the *#06# screen is one sign that eSIM hardware is present. Also check that your phone offers Add eSIM.
iPhone: Settings → General → About → look for EID and Carrier Lock. “No SIM restrictions” indicates an unlocked phone.
Android: Settings → About phone (or SIM manager) → look for EID / "Add eSIM".
Your phone must also be carrier-unlocked. If unsure, ask the carrier or manufacturer about your exact variant before paying.

Install your eSIM

After confirmed payment and provisioning, we email your QR code. Use a reliable internet connection to install it. Settings names can vary by device.

iPhone

Settings → Mobile Service (or Cellular) → Add eSIM.
Use QR Code and scan the one from the email.

Android

Settings → Connections → SIM manager → Add eSIM.
Scan the QR code from the email.

Can't scan? Use the manual installation details if included. If your phone asks for separate fields, use the supplied SM-DP+ address and activation code; do not guess how to split a code.

Installing is not always the start of validity. Installation adds the eSIM to your phone. When the validity period starts depends on the selected plan. Read the plan and delivery instructions before installing or turning it on. Do not delete an installed eSIM while troubleshooting: reinstallation or transfer may not be supported.

When you land

Turn on the eSIM line and enable Data Roaming for it.
Set the eSIM as your mobile data line (so you use the travel plan, not your home SIM).
If your phone supports the required dual-SIM setup, keep your home line for calls/texts. Home-carrier charges can still apply. Disable home-line data roaming and automatic data switching if you do not want it used for data.

Confirm compatibility

Required before you can buy an eSIM.

You can check this guide freely. When ready, choose a plan; email verification and this confirmation follow your selection.

If your eSIM will not connect

What should I check first?

Confirm the destination is listed for your plan, the correct eSIM is selected for mobile data and data roaming is on for that eSIM. Toggle airplane mode or restart your phone. Follow any plan-specific network or APN instructions in the delivery email.

Will WhatsApp and my usual apps work?

Internet apps can use your eSIM data when you have a connection. Your app account and number do not automatically change. Calls or SMS through your normal mobile line are subject to your home operator's charges.

Is hotspot, 5G, calling or SMS included?

These are plan-specific. Read the selected plan's details; a capability that has not been confirmed should not be assumed. Available speeds also depend on the device, network and location.

What happens if I run out of data?

Check the issuing operator's balance tools, where available. Your phone counter is an estimate. The current shop supports buying another plan; do not assume an existing eSIM supports top-up.

How do I get help?

Contact support with your order number, destination, device model and the steps you tried. Keep the eSIM installed. Read the refund and connection policy before purchasing.